Refund policy

Returns

You have 14 days from the day your order arrives to tell us you'd like to return it, for any reason. Email contact@jjmonaghan.com with your order number and we'll reply with return instructions. Please then send the item back within 14 days of contacting us.

You're welcome to try a watch on as you would in a shop. Please return it unworn, in its original box with any tags, film and paperwork. If an item has been worn or damaged beyond that, we may reduce the refund to reflect its lower value.

Return postage

For UK orders, we'll email you a returns label. For orders outside the UK, return postage is at your cost; please use a tracked service.

Returns go to: JJ Monaghan, 85 Gaia Lane, Lichfield, Staffordshire, WS13 7LS, United Kingdom. Please contact us before sending anything, so we can match your parcel to your order.

Refunds

We'll refund you within 14 days of receiving the item back, to your original payment method. If you chose Tracked 24, the £5 upgrade isn't refunded. If you paid with Klarna or Clearpay, the refund goes to them and your instalments are adjusted.

Faulty, damaged or incorrect items

If your order arrives damaged, develops a fault, or isn't what you ordered, email us with your order number and photos. We'll arrange a free return and a repair, replacement or refund. This doesn't affect your statutory rights.

Warranty

Every watch movement is covered for two years from delivery. If the movement fails, email us and we'll repair or replace it.

Items we can't take back

Made-to-order items, such as bespoke tartan straps, can't be returned unless they're faulty.

Exchanges

The quickest way to swap is to return the item for a refund and place a new order.

Contact

Questions about a return? Email contact@jjmonaghan.com.